What should I do if I get a 'Prerender integration not detected' error in the Domain Manager?

The "Prerender Integration Not Detected" error indicates that Prerender.io is not correctly integrated with your website. This issue can disrupt the delivery of prerendered content to search engines, negatively impacting your site's SEO performance. Addressing this issue promptly is crucial to maintain optimal search visibility.

Verify the integration

1. Simulate a Bot Visit: Open your site in a browser and emulate a search engine bot request using the "Network" tab in developer tools. For detailed instructions on how to perform this test, refer to our guide: Verify Your Prerender Integration.
2. Check Response Headers:
   • x-prerender-request-ID header is present: Integration is functioning correctly.
   • x-prerender-request-ID header is absent: Indicates a configuration or setup issue.

Possible Causes / Scenarios

1. Integration at the Wrong Point

Prerender must be integrated as close to the visitor as possible. If it's implemented at the application layer instead of the CDN or reverse proxy, it may fail to function as intended.

Solution: Fix Integration Placement

• Ensure Prerender is integrated at the CDN or reverse proxy level to intercept traffic before it reaches the application. Update your configuration if it's incorrectly placed.

2. Middleware Configuration Issues

The Prerender middleware might be misconfigured, with issues like missing API tokens or incorrect URL patterns.

Solution: Address Middleware Configuration Issues

• Verify the middleware settings in your application.
• Ensure that the correct Prerender API token is configured.
• Confirm that the URL patterns match your intended routes.

3. Conflicts with Other Services or Plugins

Other tools, such as caching plugins or middleware, might override or bypass Prerender.

Solution: Resolve Conflicts with Other Services or Plugins

• Check for any plugins or middleware that might interfere with Prerender.
• Temporarily disable conflicting tools to see if the issue resolves.

When to Contact Support

If the problem persists after following these steps, reach out to Prerender.io support via:

• Email: support@prerender.io

• Chat: Available in the Prerender dashboard. Click on 'Contact Support' -> 

Before contacting support, gather:

• A description of the issue and observed behavior.

• Screenshots or logs of response headers.

• Details about your setup (e.g., CDN, server middleware, etc.).

Expert Assistance

For those who need additional help or want to ensure a smooth and secure launch, we offer a specialized package: