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Canceled or Suspended account

Learn what happens when your Prerender account is canceled and how to address it.

Overview

When a Prerender account is canceled, rendering and recaching services are stopped. This can lead to search engine crawlers not receiving the fully rendered content of your website, potentially affecting your SEO performance. In this guide, we’ll explain how canceled accounts work, provide steps to resolve the situation, and highlight common pitfalls to avoid.


There are two main reasons for an account to be suspended:

  • User Requested Suspension: You may have requested to suspend your account temporarily or permanently.
  • Automatic Suspension Due to Unpaid Invoices:
    • When an invoice is not paid, several reminder messages are sent to the email address associated with the account, as well as any other registered emails.
    • Each email contains a button to complete the payment.

If your account has been suspended due to unpaid invoices, you can:

  • Log in to Prerender dashboard and complete the payment or add a new payment method.
  • Go to Dashboard > Billing and click on Reactivate to request new payment details and settle outstanding invoices.

Completing the payment will reactivate the account automatically. 

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When to Contact Support:

If you have completed the payment and your account is still not active, please reach out to us.

  • Click on Support > Contact Support in your dashboard.
  • Alternatively, send us an email at support@prerender.io.

 

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