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Canceled or Suspended account

Learn what happens when your Prerender account is canceled and how to address it.

Overview

When a Prerender account is canceled, rendering and recaching services are stopped. This can lead to search engine crawlers not receiving the fully rendered content of your website, potentially affecting your SEO performance. In this guide, we’ll explain how canceled accounts work, provide steps to resolve the situation, and highlight common pitfalls to avoid.

It’s important to understand how this affects caching, rendering, and account behavior. This ensures you know which services continue to work, which stop right away, and what happens if you decide to reactivate later.

Knowing these details prevents confusion about why pages may stop updating or why API calls fail after cancellation.


There are two main reasons for an account to be suspended:

  • User Requested Suspension: You may have requested to suspend your account temporarily or permanently.

  • Automatic Suspension Due to Unpaid Invoices:

    • When an invoice is not paid, several reminder messages are sent to the Account Owner email address.

    • Each email contains a button to complete the payment.

 

What happens when a subscription is cancelled

Immediate effects after cancellation:

Once a subscription is cancelled, several Prerender services are instantly affected.

1. Automatic Recaching Stops

  • All scheduled or automatic recaching is disabled immediately.
  • URLs will no longer be automatically re-rendered based on cache freshness settings.

2. Manual Recaching Blocked

  • Any attempt to manually recache pages via API or dashboard will fail

3. Live Traffic Rendering - 1 Month Grace Period

After cancellation, Prerender provides a one-month grace period during which live rendering continues to work.

During this period:

  • Real-time (On-Demand) rendering of pages continues to work normally
  • Cached content still being served
  • This grace period lasts for 30 days from cancellation date

 This allows continued SEO performance and time to migrate or reactivate without full service loss.

 

4. After the Grace Period Ends (Post 30 Days)

When the 30-day grace period ends:

  • All rendering services stop completely.
  • API requests returns HTTP 503
  • The account is fully inactive and will no longer process any render requests.

4. Subscription Reactivation

If the you decide to return, reactivation can occur manually or automatically.


Automatic Reactivation

  • If you add a valid payment method while the account is cancelled, Prerender automatically reactivates the subscription.

 

If your account has been suspended due to unpaid invoices, you can:

  • Log in to Prerender dashboard and complete the payment or add a new payment method.
  • Go to Dashboard > Billing and click on Reactivate to request new payment details and settle outstanding invoices.

Completing the payment will reactivate the account automatically. 

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Key Points

  • Cancelled ≠ Immediately Dead: Your Prerender service remains functional for live rendering during the 30-day grace period.
  • No Recaching During Cancellation: This is intentional—to prevent unexpected usage and associated costs while the account is inactive.
  • Grace Period Purpose: Allows customers time to migrate or reconsider without complete service disruption

When to Contact Support:

If you have completed the payment and your account is still not active, please reach out to us.

  • Click on Support > Contact Support in your dashboard.
  • Alternatively, send us an email at support@prerender.io.

 

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