Troubleshooting
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Troubleshooting
General troubleshooting steps for common issues.
6 Articles in this category
+ 2
Written by
Paul Vlad Luca ,
Raquel Heyman ,
Laszlo Luczo and 2 others
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DarkLight
Has your Rendering paused?
All Prerender.io plans have a specific number of renders included. What happens once you reach this limit varies according to your plan. If you are in a paid plan, you will be charged according to the specifications of that plan for every 1000 extra...
Written by
Paul Vlad Luca ,
Raquel Heyman ,
Laszlo Luczo
Updated on : 17 Mar 2022
Status Codes
How we respond to bots
We return the same status code that you return to us by default. There are some exceptions when we change your status code. You can read about them in the Status Code Mapping section. These are the status codes that you ca...
Written by
Raquel Heyman ,
Nandi B
Updated on : 07 Jul 2022
Ignore Rules
Default Behavior
By default, we will render and cache every request you forward to our service. If you don't want to render a particular part or segment of your website, we provide multiple options to do so:
You can ignore URL parameters
You...
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Written by
Zsolt Varga ,
Paul Vlad Luca ,
Raquel Heyman and 1 others
Updated on : 09 Aug 2022
CDN Issues
CDNs (e.g., Cloudflare, Cloudfront, etc) caching your site content can cause hard to identify issues. We've seen cases when the customer had a CDN hosted in front of their website, and it intercepted the request before it could even make its way to ...
Written by
Paul Vlad Luca ,
Raquel Heyman
Updated on : 17 Mar 2022
Empty or partially rendered pages
If you find that Prerender.io returns empty or partially rendered pages, here are a few things to check first.
Prerender.io fails to detect the ready-ness of the page.
Prerender.io contains advanced logic to detect if the page has finished rende...
Written by
Zsolt Varga ,
Raquel Heyman
Updated on : 02 May 2022
General tips and best practices
What can go wrong?
Let's first understand how Prerender.io works to pinpoint issues in our setup.
A bot tries to fetch your site (e.g., Googlebot).
The Prerender.io middleware intercepts the request (based on the user agent) and invokes the ...
Written by
Zsolt Varga ,
Paul Vlad Luca ,
Raquel Heyman
Updated on : 02 May 2022