Support
  • 19 May 2023
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Support

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Article summary

Access to Support

All Prerender.io subscriptions include support for billing and general account management issues like login problems.

There are two ways to reach out to us:

Dashboard

Once you log in to your account, you will find two buttons on the bottom left corner:

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The lightbulb button will open our Knowledge base.

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The Help button will open a form where you can send us an email:

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The options shown in the form may vary according to the different support levels provided by the different plans - we'll cover that below.

Pricing page

You will find a link to a contact form on the bottom of the Pricing page where you can reach out to us regarding any sales questions.

Access to technical support and channels for support vary according to the available plans

Hobby

Basic plans have access to our Knowledge Base (which is where you are right now).

Start Up

The Startup plan has access to technical support via email, using the form in the Dashboard. These requests are handled with a low priority.

Scale Up

Access via email using the form in the Dashboard. These requests are handled with a medium priority.

Enterprise

Access via email using the form in the Dashboard or via a call. These requests are handled with a high priority.


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