How does invoicing and payment work in Prerender.io?

TL;DR

Prerender.io sends an invoice at the start of each billing period. The invoice covers your current plan subscription and any extra renders from the previous cycle. You can pay by card (default), PayPal, or bank transfer (Enterprise only). Manage your payment method in the Billing section of your Prerender.io dashboard.

Why this matters

Understanding your invoicing cycle helps you avoid unexpected charges and service interruptions. If your payment method fails, your account may be paused until it is updated. Reviewing your invoices regularly also helps you identify whether your current plan matches your actual render usage.

When invoices are sent

You receive an invoice at the beginning of each billing period. Each invoice includes:

Current plan subscription. The cost of your Prerender.io plan for the upcoming billing cycle.
Extra renders from the previous cycle. Any renders that exceeded your plan's reserved computation in the prior period are billed as additional usage.

Invoices are calculated automatically based on your selected payment method and billing cycle. You can view and update your billing information in your Prerender.io dashboard. Changes to billing information apply to future invoices only, not to invoices already issued.

Available payment methods

Card payments (credit or debit)

Payments are processed automatically at the beginning of each billing cycle. This is the default and recommended method for all accounts.

PayPal

You can pay via your PayPal account. Select PayPal as your payment method during initial setup or when updating your billing information.

Bank transfer (Enterprise only)

Bank transfer is available for Enterprise accounts only. Payments must be wired manually before the invoice due date.

⚠️ When paying by bank transfer, you must set the Payment Fee Terms to "OUR" to cover transfer-related bank fees. This is mandatory.

Step 1: Open your billing settings.

Log in to your Prerender.io dashboard.
Go to Billing, then Billing info (Payment Settings).

Step 2: Choose or update your payment method.

Select your preferred payment method: card, PayPal, or bank transfer (if you are on an Enterprise plan). Changes apply to future invoices.

Step 3: Review your invoices.

Invoices are generated automatically at the start of each billing period. Review them to confirm your plan cost and any extra render charges from the previous cycle.

✅ Your billing is set up correctly when your preferred payment method is active, invoices are being generated automatically, and no payment failures appear in your billing history.

Tips

Update your payment method promptly if a charge fails. A failed card payment may pause your account and interrupt service.
Review your render usage regularly. Invoices reflect your actual usage, including extra renders. If you consistently exceed your plan's reserved computation, consider choosing a plan with higher reserved computation.
Bank transfer users: wire payments before the due date. Late payments may result in service interruption.

💬 Still need help? If you have questions about your invoice, payment method, or extra render charges, our support team can help. → Contact us at support@prerender.io