What should I do if I receive a 'Prerender integration not detected' error?

Verify Integration

The first step is to check if your Prerender integration is working correctly. This involves performing a test to simulate a bot visit to your site and checking for specific Prerender headers in the response.

For detailed instructions on how to perform this test, refer to our guide: How to test your site after you have successfully validated your Prerender integration.

Interpret Results

After running the test, examine the results. If you see the "x-prerender-requestid" header in the response, your Prerender integration works correctly. If this header is missing, your integration might have an issue.

Common Issues

If the integration test fails, consider these common issues: 

• Prerender is not integrated into the correct element of your system
  • It is best practice to integrate Prerender as close to visitors as possible. If you are using a CDN or reverse proxy, integrate Prerender into that system.
• Middleware configuration may be inaccurate.
  • Double-check your integration based on the guide.
  • Ensure that the correct Prerender token is added
• Conflicts with other services or plugins
  • Check if there are any plugins or services that interfere.

Get Support

If you're still encountering issues after troubleshooting:

• Review your implementation against our documentation
• Contact our support team:
  • Email: support@prerender.io
  • Chat: Available from your Prerender dashboard

When reaching out, provide details about your setup, troubleshooting steps, and any error messages encountered. This information helps our team provide more effective assistance.

Expert Assistance

For those who need additional help or want to ensure a smooth and secure launch, we offer a specialized package: